Airwallex US State Licenses
Airwallex US, LLC ("Airwallex") is registered as a Money Services Business at the federal level with the Financial Crimes Enforcement Network ("FinCEN"), which is a bureau of the United States Department of Treasury.
Airwallex is licensed or otherwise authorized to act as a money transmitter in the U.S. jurisdictions listed below. Residents of certain states may have specific rights related to concerns or complaints about our services. Please refer to the states below for more information.
To view the state licenses, click on the license number for the corresponding state.
RSA Dexter Avenue Building
Division of Banking and Securities
1 Commerce Way, Suite 402
100 North 15th Avenue, Suite 261
2101 Arena Blvd
1560 Broadway, Suite 975
260 Constitution Plaza
District of Columbia
1050 First Street NE, Suite 801
200 E. Gaines Street
2990 Brandywine Road, Suite 200
Division of Financial Institutions
200 E. Grand Avenue, Suite 300
700 S.W. Jackson, Suite 300
500 Mero Street, 2 SW 19
35 State House Station
500 North Calvert Street, Suite 402
Consumer Finance Section
85 7th Place East, Suite 280
PO Box 12129
301 West High Street, Room 630
The State of Montana does not require a license.
53 Regional Drive
Licensing Services Bureau – Banking
2550 Cerrillos Road, 3rd Floor
2000 Schafer Street, Suite G
77 South High Street, 21st Floor
2900 N. Lincoln Boulevard
350 Winter Street NE, Room 410
1492 Ave. Ponce De Leon
Money Services Division
Division of Banking
312 Rosa L. Parks Ave, 26th Floor
2601 North Lamar
U.S. Virgin Islands
5049 Kongens Gade
89 Main Street
Division of Consumer Services
900 Pennsylvania Avenue, Suite 306
A majority of Airwallex's licenses are maintained in the National Multistate Licensing System & Registry, also known as NMLS. Detailed information on these licenses can be found at the NMLS Consumer Access page by clicking on this link, and searching for our company by legal name (Airwallex US, LLC) or Unique Identifier (1928093).
For Alaska Residents Only:
If your issue is unresolved by Airwallex 855-932-3331, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at email@example.com or call Nine Zero Seven Four Six Five Two Five Two One
If you have complaints with respect to any aspect of the money transmission activities conducted by Airwallex, you may contact the California Department of Financial Protection and Innovation at 1-866-275-2677. You can submit a complaint either
by downloading, filling out, and mailing a complaint form (in English or in Spanish) to:
Colorado Division of Banking - Colorado Money Transmitters Act - Customer Notice
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
For any questions or issues regarding a transaction, please contact Airwallex through our toll-free number at: 855-932-3331 or email customer service at firstname.lastname@example.org. The Colorado Division of Banking does not have access to this information.
If you are a Colorado resident and have a complaint to file against Airwallex, the money transmitter sending your funds, the complaint must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it with any supporting documentation via mail or email to:
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.
Florida residents may contact the Florida Office of Financial Regulation with questions or complaints about Airwallex US, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, phone: (800) 848-3792 (toll free).
Licensed by the Georgia Department of Banking and Finance (NMLS ID: 1928093)
If you are an Illinois resident and would like to file a complaint against Airwallex’s money transmission services, please contact the Illinois Department of Financial Regulation at (888) 473-4858.
The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Airwallex at:
Commissioner of Financial Regulation
To report fraud (suspected or otherwise), please contact Airwallex through our toll-free number at (855) 932-3331 or email customer service at email@example.com.
If you have a complaint about our services, first contact Airwallex customer support at 855-932-3331.
If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking at 2601 North Lamar Blvd, Austin, TX 78705, 1-877-276-5554 (toll-free), www.dob.texas.gov
Washington State residents are entitled to a refund only if they are the senders of the transaction as a customer of Airwallex, and are eligible to receive the full refund within ten (10) days of receipt of a written request for a refund unless the below occur: